This thread of my work focuses on how to achieve human-centeredness in the design and use of information technology systems.
A human-centered design process ensures that information system requirements and design choices support, rather than constrain, the exercise of human skills, knowledge and capabilities. I have been influenced in this area by the “emancipatory” literature on human-centeredness in design, by theories of situated action and by Peter Checkland’s work in Soft Systems Methodology. My work in this area has focused on the effectiveness of “user-centered” system development methods, investigating the causes of failure that result in a technocentric design and discussing how we might design alternative methods. I dislike the word “user” – I prefer to talk about human beings as purposeful actors in the adaptive social construction of technology rather than viewing humans as passive users of technology.
Gasson, S. (2008) ‘A Framework For The Co-Design of Business and IT Systems,’ Proceedings of Hawaii Intl. Conference on System Sciences (HICSS-41), 7-10 Jan. 2008. Knowledge Management for Creativity and Innovation minitrack, p348. http://doi.ieeecomputersociety.org/10.1109/HICSS.2008.20.
Gasson, S. (2005) ‘Boundary-Spanning Knowledge-Sharing In E-Collaboration’ in Proceedings of Hawaii Intl. Conf. on System Sciences (HICSS-38), Jan. 2005. http://doi.ieeecomputersociety.org/10.1109/HICSS.2005.123
Gasson, S. (2003) ‘Human-Centered vs. User-Centered Approaches To Information System Design’, Journal of Information Technology Theory and Application (JITTA), 5 (2), pp. 29-46.
Gasson, S. (1999) ‘A Social Action Model of Information Systems Design‘, The Data Base For Advances In Information Systems, 30 (2), pp. 82-97.
Gasson, S. (1999) ‘The Reality of User-Centered Design‘, Journal of End User Computing, 11 (4), pp. 3-13.