In the last few years, the terms human-centered and user-centered have become synonymous in HCI, with a focus on disciplines such as “user experience” and “interaction design.” Here I will argue that neither discipline really deals with the core issues
I was musing about the differences between these three concepts. They are not explained clearly in any resource I could find (although many people take a stab at this), so I thought I’d try bending my brain around the problem.
Why is design improvisational? We talk about design as if it were fixed: as if there were one best way to design everything. We celebrate designers who produce especially elegant or usable artifacts as if they were possessed of supernatural powers.
Business analysts, change managers, and IT systems analysts are in a no-win situation. They are expected to understand myriad interpretations of the business strategy, reconcile conflicting viewpoints on how business processes work, and – somehow – define a coherent set
Brown and Duguid’s (2001) concept of a “network of practice” has been niggling away at my consciousness. The idea is that a collection of people are enabled to understand each others’ work because of commonalities in practice, but not to
I manage the website for an Animal Rescue shelter. I have been struggling with the design of the site for some time now, as I have some users who are still using IE6 under windows XP (on an SVGA screen),
A recent emphasis on sociomateriality appears to have entered the IS literature because of discussions by Orlikowski (2010) and the excellent empirical study of Volkoff et al. (2007). Now that people have been sensitized to the literature on material practice,
Recently, I have been using a new social media platform to run one of my classes. The idea was, that as we are studying social informatics, we could study the effect of using social media on our own workflows first
I have been working for a while on comparing the results from some very complex research studies of collaborative design in groups that span disciplines or knowledge domains. I was stunned to realize that I had different types of group
While browsing and working on a recent paper, I mused on the missed opportunity of interaction design. Reading Terry Winograd’s (1997) From Computing Machinery to Interaction Design, I was stunned to see how visionary this was, in the context of