This page links to some working papers, conference publications and thoughts:
Knowledge-Sharing In Collaboration Across Organizational Boundaries
– Knowledge-sharing in collaborative design is problematic, because it involves the merging of a variety of stakeholder perspectives to achieve a collective “vision” of what needs to be changed: the task objectives, the task goals and – even – the problem being addressed. We tend to assume that groups develop a common perspective on collaborative tasks over time, but there is quite a bit of research that demonstrates otherwise, especially in boundary-spanning groups.
A Framework For Behavioral Studies of Social Cognition In Information Systems
– This paper examines framing processes in organizational information system definition, acquisition and use. Three theoretical lenses of social cognition are required to understand how individuals and groups frame IS problems and solutions. These are: (i) socially-situated cognition, (ii) socially-shared cognition, and (iii) distributed cognition. These three perspectives are often conflated in studies of that study mental models or framing in an IS context. The separation of analytical “levels” reveals different interiors of the “black box” of organizational IS design and adaptation, which are not well understood. In particular, this methodological framework highlights different assumptions concerning whether mental models are static or dynamic, and whether cognition is a property of individuals, groups, or technological systems.