In the last few years, the terms human-centered and user-centered have become synonymous in HCI, with a focus on disciplines such as “user experience” and “interaction design.” Here I will argue that neither discipline really deals with the core issues
Improvising Design
This blog discusses how we design information system solutions for real-world problems. The focus of IS design has moved “upstream” of the waterfall model, from technical design to the co-design of business-processes and IT systems. This focus requires an improvisational